Shared Ride ADA Policies | Lebanon Transit | Public Transportation in Lebanon County, PA

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Overview

Public entities that provide Fixed Route services must also provide Americans with Disabilities Act (ADA) Complementary Paratransit services for persons whose disabilities prevent them from using the Fixed Route system. (NOTE: ADA Complementary Paratransit requirements do not apply to commuter bus, commuter rail, or intercity rail service) This includes a rider’s inability to access vehicles, transit stops, or facilities, or to independently navigate through the system. Complementary Paratransit is an origin-to-destination service, providing service from a rider’s origin to the rider’s destination.

Your trip origin and destination must be within 3/4 mile of a fixed bus route, excluding commuter routes.

Download a program brochure here:

Application

As a part of the Federal Program, residents with disabilities can use the ADA Complementary Shared Ride service from Lebanon Transit. To see if you qualify, contact the Shared Ride Supervisor at 717.274.3514. Download a printable application here:

Reasonable Modifications

Lebanon Transit customers who utilize the ADA Complementary Paratransit service will be provided with door-to-door service vs. curb-to-curb when a request for Reasonable Modification is accepted. There are no restrictions on when you may request a Reasonable Modification, but you are encouraged to place a written request as soon as possible. Download the full policy here:

Request a Reasonable Modification

Appeal a Reasonable Modification Denial

Under the provisions of the American with Disabilities Act of 1990 (ADA) you have the right to appeal any determination stating you are not eligible for an ADA Reasonable Modification. If you wish to make an Appeal, please fill out the following form. You may designate an advocate in this matter if you wish. If you wish to schedule a hearing you, your advocate or other representative may make a presentation at that time.

Visitors Procedure

Lebanon Transit will honor all ADA requests for service from visitors who have received and present ADA documentation from another jurisdiction in which they reside. If the visitor does not have documentation LT will require documentation of the visitor’s place of residence and his/her disability if the disability is not apparent.

Lebanon Transit will be available for the requesting visitor. Lebanon Transit will provide this service for no more than 21 days in any 365-day period. Visitors may apply for eligibility in order to receive service in excess of the 21 days referenced above.

Service Animal Policy

Lebanon Transit allows service animals to accompany individuals with disabilities in all vehicles and facilities. A service animal is defined as an animal “individually trained to work and/or perform tasks for an individual with a disability.” Lebanon Transit does not allow emotional support or comfort animals on the vehicles or in the facilities.

Respiratory Transport Policy

Customers in need of respirators shall be permitted to bring concentrators and/or portable oxygen on all Fixed Route and Shared Ride / Paratransit vehicles. Operators will not refuse transportation to any customer using this equipment. If necessary, contact the Driver Supervisor or Manager of Safety and Security for assistance.

Shared Ride Policy Handbook

Please review and be aware of Lebanon Transit’s Shared Ride policy for no-shows and cancellations.

Service Time & Hours

ADA Complimentary Shared Ride operates during the same days and hours as Fixed Route service (excludes all commuter services).

Scheduling

ADA Complementary Paratransit service must be scheduled. You can request your trip up to 2 weeks in advance or call by 4:00 PM the day before. To schedule, call 717.274.3514 Monday through Friday 8:00 AM-4:00 PM. If you’re scheduling a Monday trip, you must call 717-274-9467 and leave your name, address, destination, and required pick-up time no later than 4:00 pm on the Sunday before.

Additional Resources

Lebanon Transit is committed to providing safe, reliable, equitable, and accessible transportation services to all members of the public. This commitment extends beyond service delivery to include the fair and respectful treatment of individuals who interact with Lebanon Transit in any capacity. Lebanon Transit recognizes the importance of public trust and accountability and is dedicated to addressing customer concerns and complaints in a prompt, impartial, consistent, and transparent manner.

Click below to review the complete Complaint Procedure and to download the Complaint Form.

ADA Complementary Paratransit