Notice of Title VI Protections
Lebanon Transit operates its programs and services without regard to race, color and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes he/she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with Lebanon Transit.
For more information on Lebanon Transit’s Civil Rights Program and the procedures to file a complaint, call 717.274.3664, email Ann Marie Preston, Title VI Compliance Officer at apreston@lebanontransit.org or visit our office at 200 Willow Street, Lebanon, PA 17046. Google Translate is downloaded to the Lebanon Transit website, www.lebanontransit.org for easy translation.
A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building. 5th Floor- TCR. 1200 New Jersey Ave., SE Washington, DC 20590. If additional information is required regarding language needs, contact the Title VI Compliance Officer at 717.274.3664.
Download a printable version of this Notice below:
File a Complaint
Lebanon Transit is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities and the delivery of equitable and accessible transportation services. Lebanon Transit recognizes its responsibilities to the communities in which it operates and to the society it serves. It is Lebanon Transit’s Policy to utilize its best efforts to assure that no person shall, on the grounds of race, color or national origin be excluded from participation in, be denied the benefits of or be subjected to discrimination under its program of transit service delivery and related benefits.
The Lebanon Transit Title VI Complaint Form can be found here:
Title VI Complaint Form Title VI Procedimiento de Querella
If you believe that you have been excluded for participation in, denied the benefits of or subjected to discrimination based on race, color or national origin under Lebanon Transit’s Program of transit service delivery or related benefits, you may file a complaint with Ms. Ann Marie Preston, Civil Rights Compliance Officer or the Executive Director at 717.274.3664 during normal business hours.
All complaints will be investigated promptly. Reasonable measures will be undertaken to preserve any information that is confidential. The Lebanon Transit Compliance Officer will review every complaint, and when necessary, assign a neutral party to investigate. At a minimum the investigating officer will:
- Identify and review all relevant documents, practices and procedures.
- Identify and interview persons with knowledge of the Title VI violation, i.e., the person making the complaint.
- Witness or anyone identified by the Complainant.
- Anyone who may have been subject to similar activity, or anyone with relevant information.
Reasonable measures will be undertaken to preserve information that is confidential. The Title VI Compliance Officer will complete a final report for the Executive Director with a copy to the Lebanon Transit Solicitor. If a violation is found to exist, remedial steps as appropriate and necessary will be taken immediately and a report will be forwarded to complainant. Complainant has one hundred and eighty (180) days to file a complaint from the date of the alleged discrimination. The investigation process and final report should take no longer than forty-five (45) business days.
Complaints may also be filed with the Federal Transit Administration’s Office of Civil Rights, Attention: Title VI Coordinator, East Building, and 5th Floor- 1200 New Jersey Ave., SE Washington DC 20590.
The Compliance Officer shall maintain a log of Title VI complaints received. The log will include the date the complaint was filed; a summary of allegations; the status of the complaint and actions taken by Lebanon Transit in response to the compliant. Should Lebanon Transit receive a Title VI complaint in the form of a formal charge or lawsuit, the Lebanon Transit Solicitor shall be responsible for the investigation described herein
Download a printable version of this Complaint Procedure below:
Lebanon Transit Title VI Statement of Policy
Lebanon Transit was created by the Lebanon County Board of Commissioners by Resolution under the provisions provided by the Pennsylvania Municipal Authorities Act of 1945 to provide the residents of Lebanon County with bus and other public transportation services. Lebanon Transit is governed by its Board of Directors. Pursuant to the County Resolution and the Pennsylvania Municipal Authorities Act of 1945, Lebanon Transit’s Board of Directors determines the level and nature of services to be provided by units of local government, and by direct service operation by Lebanon Transit staff.
Lebanon Transit is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities – the delivery of equitable and accessible transportation services. Lebanon Transit recognized its responsibilities to the communities in which it operates and to the society it serves. It is Lebanon Transit’s policy to utilize its best efforts to assure that no person shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its program of transit service delivery and related benefits.
Toward this end, it is Lebanon Transit’s objective to:
- Ensure that the level and quality of transportation service is provided without regard to race, color or national origin;
- Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations;
- Promote the full and fair participation of all affected populations in transportation decision making;
- Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations;
- Ensure meaningful access to programs and activities by persons with limited English proficiency.
The responsibility for carrying out Lebanon Transit’s commitment to this program has been delegated to the Executive Director by the Board of Directors. Staff is responsible for the day-to-day operations of this Program and the Compliance Officer who will receive and investigate Title VI complaints which come through the complaint procedure. However, all managers, supervisors and staff share in the responsibility for making Lebanon Transit’s Title VI Program a success.
Notices concerning Lebanon Transit’s Title VI can be located on:
- All Fixed Route and Shared Ride vehicles;
- 7th and Willow Streets Transfer Station, Lebanon, PA;
- Lebanon Transit Main Office, 200 Willow Street, Lebanon, PA;
- Indiantown Gap Park n’ Ride;
- Shared Ride Division, 145 Schneider Drive, Lebanon, PA;
- Lebanon Transit website;
- All Fixed Route schedules and Shared Ride brochures.
Additional information concerning Lebanon Transit’s Title VI obligations and the Complaint Procedure can be obtained by calling 717.274.3664.
Download a printable version of this Statement of Policy below: